All VA medical facilities and clinics will remain fully operational, including:

1. Inpatient Care
2. Outpatient Care
3. Prescriptions
4. Surgeries
5. Dental Treatment
6. Extended Care
7. Mental Health Care
8. Nursing Home Care
9. Special Health Care Services for Women Veterans
10. Vet Centers

• Military Sexual Trauma Counseling
• Readjustment Counseling Services (Vet Centers)
• Interments in National Cemeteries will continue, but may be on a reduced schedule. Contact NCA’s Scheduling Office at 1-800-535-1117
• My HealtheVet – All Services
• NCA will process applications for headstones, markers, medallions
• Insurance Processing
• Home Loan Processing
• NCA will notify VBA of death for benefit actions
• VBA Call Centers will be operational except for education
• Acquisitions Logistics Center will accept and fill prosthetics supply orders
• Office of Small and Disadvantaged Small Businesses
• Veterans Crisis Line Services to Veterans not impacted by potential lapse in appropriations
• Claims  processing and payments in the compensation, pension, education, and vocationalrehabilitation programs are anticipated to continue through late October.  However, in the event of a prolonged shutdown, claims processing and payments in these programs would be suspended when available funding is exhausted Suspended National Phone Numbers

Operational National Phone Numbers for Veterans

• VA National Call Center: 1-800-827-1000
• All VA Medical Facilities & Services: (411 or http://www2.va.gov/directory/guide/division_flsh.asp?dnum=1 )
• Coaching into Care Call Center for Family Members of Veterans: 1-888-823-7458
• Debt Management Center: (Collection of Non- Medical Debts): 1-800-827-0648
• Homeless Prevention  Line:1-877-4AID VET (877-424-3838)
• Home Loans: 1-888-244-6711
• Insurance: 1-800-669-8477
• Mammography Helpline:1-888-492-7844
• Meds by Mail: 1-888-385-0235 (or) 1-866-229-7389
• National Caregiver Support Line: 1-855-260-3274
• NCA’s Scheduling  Office:1-800-535-1117
• Veterans  Crisis Line:1-800-273-TALK (8255)
• Women Veterans Call Center:  1-855-VA-WOMEN (1-855-829-6636)
• Federal Service for the Deaf: 711
• Vet Center Combat Call Center: 1-877-WAR-VETS
• Discrimination: 1-888-737-3361
• Denver Acquisition and Logistics Center: 1-303-273-6200
• Health Benefits Customer Service: 1-877-222-VETS (8387).
• CHAMPVA: 1-800-733-8387
• Children of Women Vietnam Veterans; Foreign Medical Program; Spina Bifida Health Care Program: 1-877-345-8179 (or) 1-888-820-1756

Services to Veterans impacted by potential lapse in appropriations

• VBA Regional Offices public contact services will not be available
• No decisions on claims appeals or motions will be issued by the Board of Veterans Appeals
• Freedom of Information Act queries will not be processed
• Privacy  Act requests will not be processed
• VA’s homepage (www.va.gov) will be updated intermittently
• VA’s main and hospital Social Media Web sites will be updated intermittently (Facebook,Twitter, Blog, etc.)
• Recruiting and hiring of Veteran job applicants will cease with the exception of the Veterans Health Administration
• Presidential Memorial certificates will not be processed
• Interments at National Cemeteries will be conducted on a reduced schedule
• Overseas Military coordinator operations will be suspended
• VA Secretary correspondence with Veterans and VSOs suspended
• Outreach and Public Awareness Activities
• VetSuccess on Campus suspended
• Vocational Rehabilitation and Education Counseling will be limited
• VBA will not be able to continue overtime for claims processors
• Claims  processing and payments in the compensation, pension, education, and vocational rehabilitation programs are anticipated to continue through late  October. However, in the event of  a prolonged shutdown, claims processing and payments in these programs would be suspended when available funding is exhausted

Suspended National Phone Numbers

• Billing Issues: 1-866-842-4357
• Education Benefits: 1-888-442-4551
• Consumer Affairs: 202-461-7402
• Income Verification and Means Testing:1-800-929-8387
• Inspector General Hotline: 1-800-488-8244
• Special Issues: Gulf War/Agent Orange/Project SHAD/Mustard Agents and Lewisite/Ionizing Radiation 1-800-749-8387
• Status of Headstones and Markers:1-800-697-6947
• Whistle Blower Reprisal: 1-800-872-9855

VA call centers and hotlines will cease to function, including:

1. VBA Education Call Center 1-888-442-4551
2. Inspector General Hotline suspended 1-800-488-8244
3. Consumer Affairs (consumeraffairs@va.gov; VA’s home page  “Contact Us” function and 202-461-7402 will be suspended)
4. Congressional Liaison Veterans queries suspended

In the event of a prolonged shutdown, VA will continue to review and update its plan in conjunction with the applicable legal requirements and circumstances. Full Contingency Plan located at http://www.va.gov/opa/docs/VA_Contingency_Plan_Document_20130927.pdf

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