The Delaware Division of Motor Vehicles (DMV) invites customers to utilize its newest feature, the DMV virtual
lobby.
The virtual lobby can be accessed via Plan & Scan mobile ticketing. Customers interested in waiting in their vehicles vs
waiting inside a DMV location can simply scan the QR code upon arrival. QR codes can be found on signs throughout the
parking lot, on the front doors, on the sidewalks, and inside the lobby.
Customers will receive a virtual ticket reserving their place in line after scanning a code and completing the below steps.
• Scan the QR Code
• Click on weblink
• Enter your mobile phone number (optional but necessary to receive text updates regarding the customer’s place in line)
• Select location
• Select transaction type
• Wait in your vehicle
• Proceed inside when you receive a text
For the Plan & Scan mobile ticketing feature to function properly, users should make sure to enable the “locations”
setting on their smart device.
“Plan & Scan entered the test phase during COVID-19 when the Delaware Division of Motor Vehicles was exploring
options to reduce the number of people waiting in our lobbies while we continued to serve the public,” commented
Secretary of Transportation Nicole Majeski. “Its success continues to grow giving customers the option of waiting in the
the comfort of their own vehicles vs in a crowded lobby or outside when it’s too hot, too cold, raining, or snowing,”
continued Majeski.
“Aside from being able to wait in their vehicles, patrons using Plan & Scan mobile ticketing can also use the
feature to monitor their position in line,” said Delaware Division of Motor Vehicles Director Jana Simpler.
“It’s just another tool we offer in order to create a better overall experience for our customers,” continued
Simpler.
Anyone interested in waiting in the new virtual lobby can utilize Plan & Scan mobile ticketing from the parking
lot of all four DMV locations: Wilmington, Delaware City, Dover, and Georgetown. The feature is accessible via
any smart device, but before using customers must turn on the “locations” setting.
For more details CLICK HERE or visit dmv.de.gov/Programs/plan-scan/.