Justin Day to Head Up New Partner Services Team at DTI

DOVER, Del. — The Delaware Department of Technology and Information (DTI) is pleased to announce that Justin Day has been promoted to serve as Chief of Partner Services. In his new role, Justin will lead the new Office of Partner Services — which will be comprised of Partner Engagement, End-User Services, and Statewide IT Support Center teams. As part of DTI’s ongoing transformative digital government approach, he will work to better align partner roles and IT solutions with business strategy, enhance support options, and implement a new enterprise managed & brokered service offering to maximize value for all stakeholders. Justin will also be responsible for developing and implementing strategies to enhance customer experience and service delivery across Executive agencies and the Legislative branch.

“As Delaware continues the journey to deliver a citizen-centric digital government experience, the new role of Chief of Partner Services is an integral part of our IT evolution. Justin has been a dedicated and valuable DTI team member and leader — who proves every day that he understands the value of collaboration, as well as the critical link between delivering quality IT services to the success of agencies in supporting our citizens,” said DTI CIO James Collins. “I am delighted that he has accepted the challenge to take on this brand-new role as we move forward with IT Centralization. Justin’s excellent record and experience with innovation, team transformation and customer service make him a great fit for this position.”

Over the last 20 years, Justin has served in key leadership roles at DTI in the areas of IT Service Management, End-User Services, and Data Center Operations. Most recently, Justin served as the Director of Data Center & Operations where he led successful efforts to centralize mission-critical infrastructure, modernize network operations, and transform how end-user services are delivered to agency partners. While leading the Data Center Team, Justin proposed and implemented strategies that consolidated the number of State Data Centers to improve efficiencies, lower costs, and reduce the environmental footprint by generating fewer greenhouse gas emissions. As a leader in Information Technology Service Management, he greatly expanded services, implemented the State’s first 24/7 Support Center and led DTI’s effort to deliver end-user services to agency partners statewide. His knowledge of DTI services, appreciation for the partners we serve, and proven ability to build teams that deliver positive outcomes will be valuable in continuing to advance the GEAR IT Centralization Initiative.

Justin is an alumnus of Wilmington University, Leadership Delaware Fellow, and holds multiple professional accreditations including ITIL Foundations, CompTIA A+ and CompTIA Network +. He currently serves as Executive Vice President of Delaware Valley 7×24 Exchange and regularly speaks with national audiences on the topics of data center infrastructure, operational excellence, & edge-computing. Justin also enjoys volunteering as a mentor for ITWorks. A native Delawarean, Justin currently resides in Newark with his wife, Steph.


About the Delaware Department of Technology and Information

The Department of Technology and Information (DTI) is the state’s central IT organization, chartered to deliver core services to other state organizations and exercise governance over the technology direction and investments of the state. DTI provides enterprise services that enable other organizations to effectively fulfill their missions.


Delaware Introducing High School Girls to Careers in Cyber Security

Partnership aims to empower young women to pursue STEM careers

DOVER, Del. — Governor John Carney and Chief Information Officer (CIO) James Collins on Wednesday announced that Delaware will again partner with the SANS Institute on an initiative to introduce Delaware high school girls to careers in cybersecurity through Girls Go CyberStart – an interactive, online challenge.

Last year, more than 180 girls from 22 Delaware high schools participated in the program. Ten Delaware girls earned $500 college scholarships.

“We know that women are underrepresented in STEM fields and we must empower our young women through creative initiatives like Girls Go CyberStart,” said Governor Carney. “We are pleased to continue our partnership with the SANS Institute, which helps us encourage young women in Delaware to pursue a career in cybersecurity, or another STEM field. That’s importance for the strengthen of our workforce, and Delaware’s economy over the long term.”

“It is important that we are intentional about creating opportunities that empower and inspire young people to pursue STEM fields. We are grateful that the SANS Institute recognizes the importance and value of a diversified workforce and partners with us to achieve that goal,” said CIO Collins. “Girls Go CyberStart is a win for everyone because it is a fun way for young women to try their hand at cybersecurity, there is no cost to participate, and we get a chance to help grow our own talent right here.”

“The Girls Go CyberStart competition really impacted my view of cybersecurity and has caused me to consider a job in the field,” said Olivia Lundstrom, a member student at Padua Academy and previous Girls Go CyberStart participant. “I loved how fun and challenging it was to play, and it taught me a lot about cybersecurity that I would have never known had I not played!”

“This is a phenomenal opportunity for young women to explore a high-demand career area.  Since no past experience is needed, there are no barriers to keep even more of our high school students from participating,” said Secretary of Education Susan Bunting.

Delaware’s high school students will be participating alongside students from across the nation. Practice sessions will begin November 13. Registration will open on December 2, and official Girls Go CyberStart play will begin on January 13, 2020.

“The nation desperately needs more highly-skilled cyber professionals, and we have evidence that CyberStart improves the quality and preparation of people entering the cybersecurity field,” said Alan Paller, SANS Director of Research. “Women are significantly underrepresented in the technical side of cybersecurity. By opening CyberStart to thousands of girls in high school, and to all college students, we hope to help the nation identify the next generation of talented people who will excel in this critical field.”

Male and female college students can participate this year in a companion program, Cyber FastTrack, which opens for registration on February 3. Play will begin on March 4. Cyber FastTrack allows students who excel in the competition to win scholarships for a Summer of Cyber – and to become eligible to win $2.5 million in scholarships for advanced cybersecurity training.

Learn more about the importance of cybersecurity, the Girls Go CyberStart program, and Cyber Fast Track.


Governor Carney Launches Delaware One Stop to Help Entrepreneurs Start, Operate, and Grow Businesses

Online portal to streamline business licensing, registration, employer requirements

NEWARK, Del. – Governor John Carney on Wednesday officially launched a new online tool to help streamline documentation and reporting requirements for new businesses. The new Delaware One Stop, available at onestop.delaware.gov, allows businesses to interact with core state agencies whether they are starting out or ready to grow.

Delaware One Stop is a convenient, centralized transactional platform created to help business owners work through the necessary steps to begin operation in Delaware. Using one website, businesses can apply and pay for a Delaware business license, make required filings with the Department of Labor, and create formation documents for a legal entity with the Division of Corporations.

“One of the things we hear all the time from small businesses is how hard it can be to figure out what you need from the state in order to open your doors. We know that entrepreneurs just want to take care of those things quickly and get to work, but state government doesn’t always make it easy,” said Governor John Carney. “Today we’re taking a big step in that direction and bringing many of those functions together on a single portal – Delaware One Stop.”

One Stop is the product of a collaborative effort among multiple state agencies and real-world entrepreneurs that allows users to access many services via a single login. This offers a clear road map to ensure continuous engagement between businesses and various state agencies.

“We want to make it easier for businesses to succeed in Delaware,” said Secretary of Finance Rick Geisenberger. “With the new Delaware One Stop portal, we’re partnering among multiple state agencies to leverage technology that makes registering a business seamless, faster, and more efficient.”

The core functions of the new site include business license registration via the Division of Revenue, hiring reporting through the Division of Unemployment Insurance, and coverage verification with the Office of Workers’ Compensation. 

“We’re excited about the launching of Delaware’s new One Stop portal,” said Secretary of Labor Cerron Cade. “Leveraging technology to create better efficiencies in business creation and compliance only continues to reinforce Delaware’s position as a premier destination for businesses, entrepreneurs, and their workers.”

New to One Stop is a step-by-step guide to creating business entity formation documents for submission to the Division of Corporations, helping users on the path to organizing a Delaware corporation, partnership, or LLC.

“Delaware’s world-leading corporate franchise isn’t just for the Fortune 500; our home-grown small businesses have the same access to the services of the Division of Corporations when it comes to forming their own legal entities,” said Secretary of State Jeff Bullock. “One Stop will absolutely change the way Delaware entrepreneurs think about dealing with state government.”

The new site is a significant rebuild of the original One Stop portal, launched in 2005. Designed and built by vendor Breakline Digital in cooperation with the Delaware Government Information Center (GIC) and the Department of Technology and Information (DTI), the modern design prioritizes user experience and revolves around an account dashboard that tracks and saves progress. The new One Stop is hosted in cloud-based architecture built on the trusted Salesforce platform.

“The Delaware Business One Stop portal is the initial iteration of our new unified citizen engagement platform,” said Delaware Chief Information Officer James Collins. “We’re striving for all citizens and businesses to have access — anywhere, anytime and from any device — to an array of secure digital government services through a single point of entry. We couldn’t be more proud of this initiative to ease the process of doing business in Delaware.”

One Stop also features an integrated survey that takes the pulse of users who seem stuck on one screen for an extended period of time, allowing for real-time feedback and suggestions for improvement.

Before launch, members of the business community tested One Stop for its real-world usability.

“The new streamlined process brings an efficient solution to form a new business in Delaware. The State Chamber applauds the Governor’s initiative to make the new One Stop website a reality,” said Mike Quaranta, president of the Delaware State Chamber of Commerce, which assisted with reviewing and testing the One Stop site prior to launch.

Delaware One Stop Tips

  • The Division of Revenue Business License is $75 per year and is pro-rated (renew by the end of December for the next calendar year).
  • You can print a temporary business license from the One Stop; you will receive your official copy in the mail in about a month if all looks good.
  • After you register your business, you will need to pay gross receipts tax.
  • Businesses that hire employees need to register with Department of Labor – with both the Division of Unemployment Insurance and the Division of Worker’s Compensation. You can do this from One Stop under “Report Hiring” as soon as you know you’ll have employees.
  • Other licenses, such as professional licenses, environmental permits, and local/county licenses, are not yet included in the One Stop system. You need to apply for these separately.



June 4, 2019

Media Contact:

Christina Dirksen, Strategic Communications Manager, DTI
(302) 739-9736 w Christina.Dirksen@state.de.us


DTI Employees Honored for Valued Partnership Contributions

DOVER, Del. — As part of National Public Service Recognition Week, Governor John Carney, Cabinet members, and the business community celebrated by applauding the extraordinary work of Delaware’s public servants, including a number of employees from the Delaware Department of Technology and Information (DTI). DTI team members were recognized in various categories for their collaborative efforts. The iVOTE Security Remediation team received the 2018 Governor’s Team Excellence GEAR-P3 Innovation & Efficiency Award and the Transit Mobile App and Fare Modernization and Jury improvement teams were each honored with the Governor’s Team Excellence Commitment Award. DTI’s 2018 Delaware Award for Excellence and Commitment in State Service nominee, Caleb Bontrager, was also recognized.

“Delaware is committed to working on collaborative solutions to increase the effectiveness and efficiency of outcomes and deliver enhanced, quality services to our citizens,” commented DTI Chief Information Officer James Collins. “The Governor’s Team Excellence Awards highlight the value of those collective efforts and what it means to cultivate cross-agency partnerships that work together to improve the quality of life for all Delawareans. We are proud of the work and impact of DTI’s talented employees; they epitomize exemplary performance and dedication to public service and we honor them for their valuable contributions to our State.”

The iVote Security Remediation Team worked proactively to ensure the protection and integrity of Delaware’s electoral process and voter data, prevent system hacks from cyber criminals, and increase voter confidence. Team members included: Lisa Wragg, Dominic Carretto, Tim Darcy, Alicia Long, Francis Hala, John Trabaudo, Brad Anderson, Robert Bell, Caleb Bontrager, Eric Austin, Brian Frey, Ron Jackson, Johnathan Welch, Charlie Grimes, Terry Wright, Hitesh Nariani, Chris Ramos and Langston Waples.

The cross-functional Transit Mobile App and Fare Modernization Team carried out the implementation of a new mobile fare payment option for DART riders called DART Pass. This DART-branded mobile ticketing application allows customers to securely purchase a number of fare types using their credit card and smart phone. The project was highly successful in reducing boarding time for riders, improving on-time performance on fixed routes, and enhancing the customer experience. Team members included: Beverly Swiger, Lisa Whisman, Tara Tyre, Geri Smith, Nicholas Gachahi, Doreen Thorn, Paul Merrigan, Mary Wahl, and Kim Townsend.

The Jury Improvement Innovation Team was responsible for the deployment of an upgrade to the Court’s technology that allows jurors to complete their questionnaires online, provide documentation to the court in digital formats, and create cost-savings processes for the internal judicial staff. The members of this team included: Kenneth P. Creedon, Kristin Dangello, Lisa Parker, Mei-Ling Cosgrove, Karen Horsey, Karen Taylor, Melanie Ewing-Lahutsky, Brian Clairmont, Ryan Fontello, Ann Hsu, Saoud Khan, Shawn Facen-Simmons, Amy Whitman, Kenneth Kelemen, Achille Tcheou, Nikia Wongus, Paul Kanich, and Robert Jacobs.

DTI’s nominee for the Delaware Award for Excellence and Commitment in State Service, Caleb Bontrager, was also recognized during the event. Caleb’s work on migrating Delaware’s legacy firewalls to modern firewalls, redesigning Delaware’s web content filtering solution and creating next generation Virtual private Network (VPN) services to allow State Employees remote access earned him the agency’s 2018 Top Performer of the Year Award.

The Governor’s Team Excellence Awards are presented annually to teams of up to 20 state employees and encourages teamwork by recognizing groups of state employees for their efforts to use continuous quality improvement tools to excel in leadership, team dynamics and communication to produce superior customer service and tangible results. For more information, please visit the Delaware Department of Human Resources at DHR.Delaware.gov.


About the Delaware Department of Technology and Information

The Department of Technology and Information (DTI) is the state’s central IT organization, chartered to deliver core services to other state organizations and exercise governance over the technology direction and investments of the state. DTI provides enterprise services that enable other organizations to effectively fulfill their missions.

DigiGirlz Debuts in Sussex County on May 15, 2019

DigiGirlz Program Contacts:
Claudette Martin-Wus, DTI
(302) 739-9636, claudette.martin-wus@delaware.gov



DOVER, Del. —Registration opens Monday March 18 for Delaware DigiGirlz 2019, being held for the first time in Sussex County on May 15! Girls in the 8th and 9th grades (or ages 13-15) are invited to spend a day filled with hands on learning that feature careers in the science, technology, engineering, and mathematics (STEM) fields. DigiGirlz Day is designed to encourage young women to explore the possibilities available in those fields.

DigiGirlz is May 15, 2019 at Delaware Tech’s Campus in Georgetown starting at 8:30 a.m. It is free and open to 8th and 9th grade girls (ages 13-15) in Delaware public, private, charter and home schools. Individual students are also encouraged to participate. Pre-registration is mandatory – continental breakfast and lunch will be provided.

“We are pleased to partner with Delaware Tech and bring DigiGirlz to Sussex County for the very first time,” said Governor John Carney. “Hundreds of Delaware girls have benefitted from this empowering day of interactive STEM sessions and moving the event to the Owens Campus offers new opportunities for young women to Kent and Sussex County.”

“One of the best parts of my job as CIO is introducing STEM opportunities to young people and that’s why I’m fired up that we get to bring Delaware DigiGirlz Day to Sussex County this year,” said Delaware Chief Information Officer James Collins. “With our partners we’re offering girls the chance to participate in hands-on STEM career track activities. From drones and chemistry to cyber security and artificial intelligence, we’ve got tons of stuff for girls to explore and try out for themselves. Our hope is that the seeds will be planted which will result in creating future STEM professionals.”

This year’s DigiGirlz Day features several different career track explorations including: game design, drones, 3D digital art and mixed reality robotic coding. Creating 3D Jewelry, learning about phishing, virtual reality, circuitry, social media and photo/video editing are additional offerings during the event.

DigiGirlz is sponsored by Delaware’s Department of Technology and Information, Microsoft, Delaware Department of Education, Delaware Technical and Community College, Wilmington University, University of Delaware, Cyber Streets, and the Delaware Center for Educational Technology.

Registration information can be found at https://digiknow.dti.delaware.gov/pages/DigiGirlz/2019/default.shtml


About the Delaware Department of Technology and Information

The Department of Technology and Information (DTI) is the state’s central IT organization, chartered to deliver core services to other state organizations and exercise governance over the technology direction and investments of the state. DTI provides enterprise services that enable other organizations to effectively fulfill their missions.