Governor Carney Releases Government Efficiency and Accountability Review (GEAR) Board Report

Fourth annual report highlights State accomplishments

WILMINGTON, Del. – Governor John Carney on Thursday released the fourth annual report of the Government Efficiency and Accountability Review (GEAR) Board. Governor Carney established GEAR by Executive Order in February of 2017 in order to identify ways for state government to operate more efficiently, improve the delivery of state services, and provide cost savings over the long term.

Read the 2020 annual report for full details.

“Over the last four years under the GEAR umbrella, all three branches of government have worked on initiatives to improve the quality and efficiency of how we deliver state services,” said Governor Carney.  “As a result, state government was much better positioned to address the financial, human resource, customer service, and technology challenges presented by the pandemic – and we will emerge even stronger.”

The report highlights key accomplishments across State government in 2020, including:

  • Saving millions of dollars for taxpayers through lease restructurings, banking services consolidation, employee health care benefit initiatives, and energy efficiency projects.
  • Adopting COVID-safe practices in the State workplace that have also saved millions in travel costs and thousands of person-hours through telework, video conferencing, virtual hearings and public meetings, and virtual employee training and on-boarding.
  • Doubling the GEAR P3 Innovation and Efficiency Award program that rewards state employees who demonstrate successful implementation of innovative, cost saving, continuous improvement projects.
  • Unveiling a Strategic Plan for the State’s largest agency, the Department of Health and Social Services (DHSS), that promotes continuous improvement and increased efficiencies with a focus on a person-centered approach to service delivery.
  • Expanding high-speed, broadband Internet service in Delaware’s underserved areas through public-private partnerships.

The Board report, released each December, also provides policy and budgetary recommendations for possible inclusion in the Governor’s agenda and budget for Fiscal Year 2022. Governor Carney’s budget proposal will be released on January 28, 2021. Additional viewing information will be announced closer to the event.

Recommendations in the 2020 Report include:

  • Supporting legislation and policies that enable agencies to make permanent certain efficiencies achieved during the COVID 19 emergency.
  • Driving the evolution of Digital Government to improve the digital experience of customers that transact business with the State.
  • Supporting EdGEAR, a collaboration of leaders from DOE, K12 schools and GEAR, focused on generating efficiencies across public education.
  • Implementing the GEAR training curriculum focused on LEAN Government, project management, program management, and the development of leadership skills.
  • Growing the GEAR Field Team to support continuous improvement initiatives in more state agencies.
  • Continuing to drive efficiencies through HR and IT centralization efforts.

“GEAR continues to expand its efforts to engage as many agencies as possible in initiatives that will deliver efficiencies and cost savings statewide,” said James Myran, Executive Director of GEAR, and Bryan Sullivan, Director of Management Efficiency at the Delaware Office of Management and Budget. “We are growing the GEAR Field Team by implementing advanced training to expand the number of state employees skilled and dedicated to leading process improvement initiatives.  The State’s business processes are becoming more efficient, generating savings of time and money, and improving the quality of interactions with citizens.”

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GEAR Board Highlights Accomplishments, Recommendations to Improve Efficiency and Accountability in State Government

WILMINGTON, Del. – Governor John Carney on Tuesday released the third annual report of the Government Efficiency and Accountability Review (GEAR) Board. Governor Carney established GEAR by Executive Order in February 2017 to identify ways for state government to operate more efficiently, improve the delivery of state services, and save costs over the long term.

The 2019 report highlights key accomplishments across State government in the past year including:

  • Saving millions of dollars for taxpayers through lease restructurings, energy efficiency projects, debt refinancing, bank services consolidation, and employee health care benefit initiatives.
  • Launching the GEAR P3 Innovation and Efficiency Award to recognize and reward state employees who demonstrate successful implementations of innovative, cost saving, continuous improvement projects.
  • Implementing the Delaware One-Stop, an initial step in developing a Delaware digital government platform.
  • Setting health care spending and quality benchmarks for the State.
  • Improving financial transparency in public education.

“From the day I took office, I’ve committed my Administration to being fiscally responsible, and key to that is constantly working to deliver state services in the most efficient ways possible, so we can direct resources where they are most needed,” said Governor Carney. “This year’s report highlights areas where we’re working across all three branches of government to save taxpayers’ dollars. It’s what Delawareans expect. Thank you to everyone associated with our GEAR efforts and employees throughout state government who strive each day to provide services in the most efficient way possible.”

The GEAR report, released each December, also provides policy and budgetary recommendations for possible inclusion in the Governor’s agenda and budget for Fiscal Year 2021. Governor Carney’s budget proposal will be released on January 30, 2020 at the Delaware Public Archives in Dover.

Recommendations in the 2019 Report include:

  • Creating a GEAR field team to support continuous improvement projects in more state agencies.
  • Supporting Senate passage of amendments to the Delaware Governmental Accountability Act (HB 133) to drive better strategic planning and allocation of resources in the budgeting process.
  • Developing a criminal and civil justice e-filing system for the courts.
  • Driving efficiencies through HR and IT centralization efforts.
  • Supporting EdGEAR – a collaboration among DOE, K12 schools and GEAR to bring focus to realizing efficiencies across public education.

Read the 2019 annual report.

“GEAR efforts are underway in agencies throughout the State,” said James Myran, Executive Director of GEAR, and Bryan Sullivan, Director of Management Efficiency at the Delaware Office of Management and Budget. “Projects are returning value in dollars saved, improved quality of services for citizens, and employee time optimized through greater efficiency of business processes.  Restoration of funding this year for project management and LEAN training along with support from the business community and the State to help recognize and reward state employee accomplishments, position GEAR for even more success in 2020.”

 

On Thursday, December 12, Governor Carney and Delaware Department of Finance Secretary Rick Geisenberger will join GEAR P3 Innovation and Efficiency Award winners and business community sponsors to recognize and highlight state employee team projects that demonstrated successful implementations of innovative, cost saving, continuous improvement in state government.

 

MEDIA ADVISORY: GEAR P3 Innovation and Efficiency Award Recipients 

 

WHAT:      Governor Carney will congratulate the GEAR-P3 Innovation and Efficiency Award Recipients  

 

WHO:        Governor John Carney

Secretary Rick Geisenberger, Delaware Department of Finance

Jim Myran, GEAR Executive Director

GEAR P3 Innovation and Efficiency Award Winners

Business Community Sponsors

 

WHEN:       Thursday, December 12, 2019

10:00 a.m.

 

WHERE:    Carvel State Office Building, 12th Floor

820 N. French St. 

Wilmington, DE 19801

 

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Department of Health and Social Services Seeks Public Input on Department’s Strategic Planning Initiative

NEW CASTLE (Dec. 3, 2019) – After months of inventory analysis, stakeholder and employee online surveys and internal and external focus group interviews, the Department of Health and Social Services (DHSS) is seeking public input on draft goals and objectives as part of its ongoing strategic planning initiative.

The Department has posted the foundation of the initiative – consisting of the draft commitment, goals and objectives – on the DHSS website at https://dhss.delaware.gov/dhss/pubs.html (top item). The information about the strategic planning process is being shared to gather input about the plan.

DHSS Secretary Dr. Kara Odom Walker began the process of strategic planning in 2017 as part of the statewide Governmental Efficiency and Accountability Review (GEAR) effort. The Department issued a Request for Proposal in August 2018 and Health Management Associates (HMA), a nationally recognized health consulting firm, was awarded a competitive contract to facilitate the process.

Through HMA, the Department has conducted internal and external focus group interviews, stakeholder and employee surveys, and an inventory analysis of DHSS’ 11 divisions and its 193 individual programs and services.

“Over the past several months, we have received a great deal of input, which we have used to develop the plan’s foundation,” Secretary Walker said. “Now we want to build on that foundation with more input from you as we develop the plan’s strategies. In the coming weeks, I will also announce dates, times and places for town halls, so we can hear directly from you about our strategic needs.

“We ask for your feedback not only about the parts of the plan drafted so far, but also for your suggestions about specific strategies that should be put into place to meet the goals and objectives.”

Comments on the draft content, as well as potential strategies, can be sent via email to: DHSS_TownHall@delaware.gov – that’s Delaware(underscore)TownHall@delaware.gov.

Final strategic plan recommendations – built through a series of outreach efforts involving DHSS leadership from all divisions, service providers, advocacy groups and the public – are expected in February 2020.


Governor Carney Releases Second Annual Report of Government Efficiency and Accountability Review (GEAR) Board

Board presents recommendations across focus areas to improve efficiency and accountability in state government

WILMINGTON, Del. – Governor John Carney on Thursday released the second annual report of the Government Efficiency and Accountability Review (GEAR) Board. Governor Carney established GEAR by Executive Order in February 2017 to identify ways for state government to operate more efficiently, improve the delivery of state services, and save costs over the long term.

By December 1 of each year, the Board must submit a report to the Governor that provides recommendations for possible inclusion in the upcoming recommended state budget. Governor Carney will present his Fiscal Year 2020 budget proposal on January 24, 2019 at the Delaware Public Archives in Dover.

“Since taking office I have talked to Delawareans about our commitment to operating state government more efficiently, and identifying cost savings so we can direct resources where they are most needed,” said Governor Carney. “We remain committed to improving the way we deliver state services, and spending taxpayer dollars responsibly. That’s what Delawareans expect. Thank you to members of GEAR for their important work on this report.”

Members of the GEAR Board presented Governor Carney with a series of recommendations for efficiency initiatives to be implemented across a number of focus areas – including criminal justice, education, financial services, health and social services, human resources, information technology, and public private partnerships. Among these recommended efficiency initiatives are activities that state government agencies can undertake to improve the quality of services, lower the cost of agency operations, and create new methods for improving the recruitment, development, and retention of State employees.

Read the 2018 annual report for full details.

“GEAR seeks to make specific recommendations that will increase the efficiency of state government, improve the state’s strategic planning process, further institute the use of metrics in resource allocation decisions, and develop sustainable continuous improvement practices,” said James Myran, Executive Director of GEAR, and Bryan Sullivan, Director of Management Efficiency at the Delaware Office of Management and Budget. “We’re working to create the process effectiveness and transparency that Delaware citizens expect from their government.”

Visit GEAR’s website for more information, and to submit an idea for improving the way state government operates.

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Governor Carney Releases Annual Report of Government Efficiency and Accountability Review (GEAR) Board

gear-logo

Board presents recommendations across focus areas, including education, criminal justice, human resources, and health

WILMINGTON, Del. – Governor John Carney on Wednesday released the first annual report of the Government Efficiency and Accountability Review (GEAR) Board. Governor Carney established GEAR by Executive Order in February to identify ways for state government to operate more efficiently, improve the delivery of state services, and save costs over the long term.

Members of the GEAR Board presented Governor Carney with a series of recommendations across a number of focus areas, including criminal justice, education, financial services, health and social services, human resources, information technology, and public private partnerships.

“Since taking office in January, I have talked to Delawareans about our commitment to operating state government more efficiently, and identifying cost savings so we can direct resources where they are most needed,” said Governor Carney. “We remain committed to improving the way we deliver state services, and spending taxpayer dollars responsibly. That’s what Delawareans expect. Thank you to members of GEAR for their important work on this report.”

By December 1 of each year, the board must submit a report to the Governor, including recommendations that may be included in the recommended state budget. Governor Carney will present his Fiscal Year 2019 budget proposal on January 25 in Dover.

GEAR recommendations are focused around ways that state-funded agencies can share services, and improve the recruitment, development, and retention of state employees. Visit GEAR’s website for more information, and to submit an idea for improving the way state government operates.

“GEAR seeks to provide the process effectiveness and transparency that Delaware citizens expect from their government,” said James Myran, Executive Director of GEAR, and Bryan Sullivan, OMB Director of Management Efficiency. “Input from the public and employees received through the GEAR website has been great. This input will help us identify and drive recommendations for continued improvements throughout the state.”

 

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Related news:
Governor Carney Announces Launch of GEAR Website to Identify Cost Savings
Governor Carney Creates Government Efficiency and Accountability Review Board