Governor Carney Releases Government Efficiency and Accountability Review (GEAR) Board Report

Fifth annual report highlights State’s continuous improvement accomplishments

WILMINGTON, Del. – Governor John Carney released the fifth annual report of the Government Efficiency and Accountability Review (GEAR) Board. Governor Carney established GEAR by Executive Order in February 2017 in order to identify ways for state government to operate more efficiently, improve the delivery of state services, and provide cost savings over the long term.

The report highlights key accomplishments across State government in 2021, including:

  • Saving millions of dollars for taxpayers through lease restructurings, long-term care delivery optimization, employee health care benefit initiatives, energy efficiency projects, and streamlining the State’s financial, human resource and information technology systems and procedures.
  • Adopting COVID-safe practices saving millions in travel costs and thousands of person-hours by leveraging video conferencing, virtual hearings and public meetings, and virtual employee training and on-boarding. 
  • Continuing the GEAR P3 Innovation and Efficiency Award program that rewards state employees who demonstrate successful implementation of innovative, cost saving, continuous improvement projects.
  • Expanding high-speed, broadband Internet service in Delaware’s underserved areas through public-private partnerships.

“Even while facing the challenges of a global pandemic, under the umbrella of GEAR, agencies throughout State government have worked to improve quality and efficiency in the delivery of state services,” said Governor Carney. “These continuous improvement efforts have yielded cost savings and service enhancements that are enabling the State to emerge from the pandemic stronger than ever.”  

The Board report, released each December, also provides policy and budgetary recommendations for possible inclusion in the Governor’s agenda and budget for Fiscal Year 2023. Governor Carney’s budget proposal will be released in January virtually and at the Delaware Public Archives in Dover.  

Recommendations in the 2021 Report include:

  • Support the “Ready in Six Initiative” to streamline and reduce permit approval process timelines and improve the State’s competitive position when businesses consider relocating to Delaware.
  • Continue to expand participation in the Continuous Improvement Practitioner (CIP) Training Program focused on developing project management, program management and leadership skills of the State government’s workforce. To date, 21 employees have graduated and 15 are in training.
  • Ensure transparency in the use of the more than $2 billion of federal COVID funds allocated to Delaware by broadly soliciting proposals to address the health, safety and economic impacts of the pandemic and providing access for the public to search payments to grant recipients.
  • Drive improvements to digital government services enabling citizens to access state services anytime, from anywhere and on any device.
  • Support projects led by members of the GEAR Field Team and CIP training program graduates that including boosting literacy, improving utilization of funds for youth and family needs, optimizing use of fleet vehicles, creating dashboards to facilitate data driven decision making, and implementing person-centered care models in the delivery of long-term care.  

“GEAR continues to drive efforts in as many agencies as possible to deliver efficiencies and cost savings statewide,” said James Myran and Charles Clark, Executive Director and Deputy Director of GEAR, and Bryan Sullivan, Director of Management Efficiency at the Delaware Office of Management and Budget. “The GEAR Field Team of continuous improvement practitioners now includes 40 members representing 9 state agencies and the judicial branch, delivering value through the execution of more than 55 agency projects to make state operations more efficient and cost-effective and position the State to deliver higher quality services to citizens and businesses.”

Read the 2021 annual report  for full details.

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Governor Carney Announces Public Service Recognition Week, May 2-8

State Employees Recognized for Outstanding Achievements

WILMINGTON, Del. – Governor John Carney on Monday signed a proclamation recognizing May 2–8, 2021, as Public Service Recognition Week. Governor Carney, cabinet members, and the business community will celebrate Delaware’s public servants throughout the week in videos highlighting the extraordinary work of state employees. 

“It is an honor to have the opportunity to work with our dedicated and hard-working state employees,” said Governor Carney. “Our public servants persevered through the challenges of this past year, and they continue to go above and beyond to serve the citizens of Delaware.”

The Department of Human Resources traditionally hosts an in-person annual recognition event during Public Service Recognition Week. This year, in a series of videos, the State will honor individuals and teams of state employees across our workforce who exemplified excellence and commitment to public service in the last year – including employees who identified innovative new ways to deliver state services, and those who demonstrated acts of heroism and courage.  Awards will be presented in the following categories:

  • Tuesday, May 4 – Delaware Award for Excellence and Commitment in State Service 
  • Wednesday, May 5 – Governor’s Team Excellence Award (Champions Award, Commitment Award)
  • Thursday, May 6 – GEAR P3 Trailblazer Award, GEAR P3 Innovation & Efficiency Award
  • Friday, May 7 – Delaware Award for Heroism

Recognition videos will premiere each day at 11:00 a.m. on youtube.com/johncarneyde.

Delaware Award for Excellence and Commitment in State Service Award

The Delaware Award for Excellence and Commitment in State Service Award is presented to five State of Delaware employees, or groups of up to five employees, who exemplify the highest standards of excellence and commitment in state service. In addition, the GEAR P3 Trailblazer Award provides special recognition for those individuals and small groups whose accomplishments demonstrate leadership in application of continuous improvement best practices. Recipients of the 2020 award are:

  • Charles Harris, Department of Health and Social Services
  • Anne Hiller Clark, Division of Libraries
  • Stacey Purnell, Department of Health and Social Services
  • Wayne Smiley, Department of Services for Children, Youth and Their Families
  • Dawn Stevens, Department of Correction

GEAR P3 Trailblazer Award 

  • Brent Johnson, Department of Finance
  • Kalee Nelson, Department of Technology and Information
  • Michael O’Malley & Jonathan Rutledge, Department of Homeland Security

Governor’s Team Excellence Awards

This award category includes the GEAR P3 Innovation & Efficiency Award; Champions Award; and Commitment Award. The Governor’s Team Excellence Awards, presented annually to a team of six to 20 state employees, encourages teamwork by recognizing groups of state employees for their efforts to use continuous quality improvement tools to excel in leadership, team dynamics and communication to produce superior customer service and tangible results. 

GEAR P3 Innovation & Efficiency Award

This top award is a cooperative initiative between the State of Delaware and the business community. This public private partnership honors teams that not only use continuous quality tools to achieve outstanding outcomes but also develop innovative designs and process, establish best practices, and produce verifiable results that are sustainable, scalable, and adaptable to other areas of government. These teams serve as clear role models for other organizations. The recipients of this year’s award are:

  • Judicial Information Center COVID Response Team,Administrative Office of the Courts
  • Government Support Services Central Contracting Team, Office of Management and Budget

Champions Award 

This award recognizes teams that demonstrated a superior knowledge of continuous quality improvement techniques, produced tangible results, and increased efficiencies, customer satisfaction, or cost savings. Recipients of this year’s award are:

  • Special Events Team, Department of Transportation
  • Technology Response to COVID-19 Pandemic Team, Department of Technology and Information
  • Telework Support Team, Department of Health and Social Services

Commitment Award

This award recognizes teams that demonstrate a commitment to developing and applying quality improvement tools and techniques and achieving results that lead to continuous improvement in their organization. The recipients of this year’s award are:

  • Bridge Maintenance Team, Department of Transportation
  • DMV Online Appointment Scheduler Team,Department of Transportation and Department of Technology and Information
  • DSAAPD Neuro-Behavioral Health Team,Department of Health and Social Services

The GEAR P3 Trailblazer Award and the GEAR P3 Innovation and Efficiency Award were made possible through the support of the Government Efficiency and Accountability Review (GEAR) Board and a Public-Private Partnership (P3) between the State of Delaware and the Delaware business community. Private Sector contributors of the awards include Bank of America, Capital One, Corporation Service Company (CSC), Delmarva Power, Highmark BCBS, JP Morgan Chase Bank, M&T Bank, The Precisionists Inc. (TPI), and WSFS Bank.

 

Delaware Award for Heroism

The Delaware Award for Heroism, established in 2013, recognizes state employees for acts of heroism and courage. The 2020 recipients are:

  • Keytwan Brooks, Department of Transportation
  • Justin Sauble, Department of Transportation
  • Robert Stevens,Department of Transportation
  • Stewart Megee, Department of Transportation
  • Fred Beach,Steven Beck, Walter Bruhl, William Fintak, Jennifer Gabriele, and 
    Ronald “Skip” LeMieux, with volunteer “Chief” Larry Keller
    , Department of State.

 

Detailed information about the award recipients can be found on the State of Delaware’s Employee Recognition webpage de.gov/govawards

 

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Governor Carney Releases Government Efficiency and Accountability Review (GEAR) Board Report

Fourth annual report highlights State accomplishments

WILMINGTON, Del. – Governor John Carney on Thursday released the fourth annual report of the Government Efficiency and Accountability Review (GEAR) Board. Governor Carney established GEAR by Executive Order in February of 2017 in order to identify ways for state government to operate more efficiently, improve the delivery of state services, and provide cost savings over the long term.

Read the 2020 annual report for full details.

“Over the last four years under the GEAR umbrella, all three branches of government have worked on initiatives to improve the quality and efficiency of how we deliver state services,” said Governor Carney.  “As a result, state government was much better positioned to address the financial, human resource, customer service, and technology challenges presented by the pandemic – and we will emerge even stronger.”

The report highlights key accomplishments across State government in 2020, including:

  • Saving millions of dollars for taxpayers through lease restructurings, banking services consolidation, employee health care benefit initiatives, and energy efficiency projects.
  • Adopting COVID-safe practices in the State workplace that have also saved millions in travel costs and thousands of person-hours through telework, video conferencing, virtual hearings and public meetings, and virtual employee training and on-boarding.
  • Doubling the GEAR P3 Innovation and Efficiency Award program that rewards state employees who demonstrate successful implementation of innovative, cost saving, continuous improvement projects.
  • Unveiling a Strategic Plan for the State’s largest agency, the Department of Health and Social Services (DHSS), that promotes continuous improvement and increased efficiencies with a focus on a person-centered approach to service delivery.
  • Expanding high-speed, broadband Internet service in Delaware’s underserved areas through public-private partnerships.

The Board report, released each December, also provides policy and budgetary recommendations for possible inclusion in the Governor’s agenda and budget for Fiscal Year 2022. Governor Carney’s budget proposal will be released on January 28, 2021. Additional viewing information will be announced closer to the event.

Recommendations in the 2020 Report include:

  • Supporting legislation and policies that enable agencies to make permanent certain efficiencies achieved during the COVID 19 emergency.
  • Driving the evolution of Digital Government to improve the digital experience of customers that transact business with the State.
  • Supporting EdGEAR, a collaboration of leaders from DOE, K12 schools and GEAR, focused on generating efficiencies across public education.
  • Implementing the GEAR training curriculum focused on LEAN Government, project management, program management, and the development of leadership skills.
  • Growing the GEAR Field Team to support continuous improvement initiatives in more state agencies.
  • Continuing to drive efficiencies through HR and IT centralization efforts.

“GEAR continues to expand its efforts to engage as many agencies as possible in initiatives that will deliver efficiencies and cost savings statewide,” said James Myran, Executive Director of GEAR, and Bryan Sullivan, Director of Management Efficiency at the Delaware Office of Management and Budget. “We are growing the GEAR Field Team by implementing advanced training to expand the number of state employees skilled and dedicated to leading process improvement initiatives.  The State’s business processes are becoming more efficient, generating savings of time and money, and improving the quality of interactions with citizens.”

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Governor Carney Announces Government Efficiency & Accountability Review (GEAR) Public Meetings

WILMINGTON, Del. – Governor Carney on Friday announced the State of Delaware will host Government Efficiency & Accountability Review (GEAR) public meetings in each county as part of an ongoing review of state regulations. Governor Carney and members of his cabinet will host the meetings, and accept public comment on ways to improve state government and the delivery of state services.

The Delaware Departments of Labor; Health and Social Services; Education; Natural Resources and Environmental Control; and Transportation will be among the agencies participating. State of Delaware constituent relations staff also will be available to assist Delawareans with questions or concerns. 

“Since taking office, I have talked to Delawareans about our commitment to operating our state government as efficiently and effectively as possible – so we can focus on investing taxpayer dollars where they are needed most,” said Governor Carney. “These GEAR public meetings are another chance for us to hear directly from Delawareans on how we can improve our state government – and strengthen our work around education, public health, workforce training, and social service delivery. Members of our GEAR team have done important work to identify statewide improvements, and we are going on the road to hear directly from Delawareans about their priorities.”

Governor Carney established GEAR by Executive Order in February 2017 to identify ways for state government to operate more efficiently, and improve the delivery of state services for Delaware families.

A review of state regulations is required every four years by the Regulatory Flexibility Act. The following executive branch agencies of the State of Delaware are accepting public comments: 

  • Department of Agriculture
  • Department of Education
  • Department of Finance
  • Department of Health and Social Services
  • Department of Human Resources
  • Department of Labor
  • Department of Natural Resources and Environmental Control
  • Department of Safety and Homeland Security
  • Department of Services for Children, Youth & Their Families
  • Department of State
  • Department of Transportation
  • Office of Management and Budget

Members of the public who would like to provide comments regarding state rules and regulations can submit comments online, by email, or by mail:

                       GEAR – Attn: James Myran
                       Carvel State Office Building
                       820 North French Street, 8th Floor, Office 813
                       Wilmington, Delaware 19801

 

Kent County – GEAR Town Hall

WHAT:          Governor John Carney and state agencies will host a GEAR Town Hall to accept public comment on which state regulations should be modified or eliminated.

WHO:             Governor John Carney

                        Secretary Rick Geisenberger, Delaware Department of Finance

                        James Myran, Executive Director, Government Efficiency & Accountability Review (GEAR)

                        Members of Governor Carney’s Cabinet

                        State Senator Trey Paradee

                        State Representative Bill Bush

                        State Representative Lyndon Yearick

                        Representatives from State of Delaware Agencies

WHEN:          Thursday, March 19, 2020

                        6:00 p.m.

WHERE:        Wilmington University, Dover Campus

                        Building A Auditorium

                        3282 N DuPont Highway

                        Dover, DE 19901

 

 

Sussex County – GEAR Town Hall

WHAT:          Governor John Carney and state agencies will host a GEAR Town Hall to accept public comment on which state regulations should be modified or eliminated.

WHO:             Governor John Carney

                        Secretary Rick Geisenberger, Delaware Department of Finance

                        James Myran, Executive Director, Government Efficiency & Accountability Review (GEAR)

                        Members of Governor Carney’s Cabinet

                        State Senator Brian Pettyjohn

                        State Senator David Wilson

                        State Senator Gerald Hocker

                        State Representative Ruth Briggs King

                        State Representative Daniel Short

                        State Representative Ronald Gray

                        State Representative Tim Dukes

                        State Representative Stephen Smyk

                        Representatives from State of Delaware Agencies

WHEN:          Tuesday, March 24, 2020

                        6:30 p.m.

WHERE:       Delaware Technical & Community College

                        Owens Campus – Arts and Science Center Theater

                        21179 College Drive

                        Georgetown, DE 19947

 

 

New Castle County – GEAR Town Hall

WHAT:          Governor John Carney and state agencies will host a GEAR Town Hall to accept public comment on which state regulations should be modified or eliminated.

WHO:             Governor John Carney

                        Secretary Rick Geisenberger, Delaware Department of Finance

                        James Myran, Executive Director, Government Efficiency & Accountability Review (GEAR)

                        Members of Governor Carney’s Cabinet

                        State Senator Darius Brown

                        State Representative Kendra Johnson

                        Representatives from State of Delaware Agencies

WHEN:          Monday, March 30, 2020

                        6:00 p.m.

WHERE:       Route 9 Library & Innovation Center

                        Black Box Theater and Multipurpose Room A

                        3022 New Castle Avenue

                        New Caste, DE 19720

 

 

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