Medicare Assistance Bureau Innovates to Serve Residents During COVID-19

More ways to receive Medicare counseling and information as Open Enrollment approaches, Bureau earns federal grants to support efforts

When COVID-19 required cancellation of the Department of Insurance Delaware Medicare Assistance Bureau series of statewide Welcome to Medicare in-person events, the team responded rapidly, engaging with residents in new ways and offering their free, one-on-one Medicare counseling remotely. The Delaware Medicare Assistance Bureau (DMAB) has provided more than 2,930 counseling sessions so far this year, saving beneficiaries more than $192,000 in premiums through application assistance.

“We are all facing new challenges due to COVID-19, and I’m proud that our DMAB team has found ways to communicate with Medicare beneficiaries and made Medicare education and empowerment more accessible despite the inability to offer in-person events,” said Insurance Commissioner Trinidad Navarro.

DMAB will engage in thousands of counseling sessions in the coming months, as Medicare Open Enrollment takes place October 15 through December 7. During this time, beneficiaries can make changes to their health insurance coverage and review existing coverage against other options. DMAB will offer virtual Open Enrollment appointments throughout this period, available via Webex, Duo, and Skype, as well as by phone. Residents are encouraged to register for a MyMedicare.gov account prior to their counseling session so that DMAB can generate personalized plan comparisons.

“Many people have questions about Medicare and don’t know where to start, and COVID-19 has only increased the stress of choosing the right healthcare plans. We are here to help people in Delaware deal with the complex and often confusing health insurance system,” said DMAB Director Lakia Turner, “and, we’re more accessible than ever through our new virtual programs.”

DMAB began to offer virtual Welcome to Medicare seminars in May, engaging 150 residents. The Virtual Medicare Seminar, which is now available on-demand online, educates participants on topics including Medicare benefits, supplemental insurance policies, Medicare Advantage plans, prescription drug coverage and details on signing up.

As Medicare Open Enrollment approaches, the department reminds residents to assess any contact during the open enrollment period to ensure it is from a known, credible source. The most frequent fraudulent contact occurs by phone, but residents should review communications carefully.

“If you are receiving contact regarding Medicare that you did not initiate, or contact not from one of your healthcare providers, it could be fraudulent,” said Commissioner Navarro. “Protect your Medicare Number like you do your Social Security number or bank account information, and never give it out to unknown or unexpected callers.”

DMAB has been awarded two significant grants during 2020. The 2020 State Health Insurance Assistance Program Base Grant provides $234,293 in federal funds to DMAB. This is a five-year grant, with annually awards in April. It is a primary source of funding for marketing and outreach, counseling, developing and training the volunteer network, and other strategic efforts. The MIPPA 2020 Grant awarded the bureau $43,270, which has and will assist the bureau’s outreach, education, and one-on-one beneficiary assistance programs over the next year for those beneficiaries who are likely to be eligible for the Low-Income Subsidy program (also called “Extra Help”) or Medicare Savings Programs.

The Delaware Medicare Assistance Bureau provides free one-on-one health insurance counseling for people eligible for Medicare. Residents can call DMAB at 1-(800) 336-9500 or (302) 674-7364 to set up a free confidential session. Counselors can assist with Medicare, Medicaid, Medigap (Medicare supplement insurance), long term care insurance, billing issues, prescription savings, and much more.


Delaware Medicare Assistance Bureau to Hold Public Meetings

Newly Medicare-eligible residents encouraged to attend Welcome to Medicare: 2020

The Delaware Medicare Assistance Bureau (DMAB), a division of the Department of Insurance, has announced a series of Welcome to Medicare: 2020 events taking place throughout the year. More than a dozen public learning sessions will take place across the state. Participants will learn about various parts of Medicare and their benefits, supplemental insurance policies, Medicare Advantage plans, Medicare prescription drug coverage, and details on signing up.

“Bringing information about Medicare to residents in convenient locations throughout the state helps us to increase understanding of the complex healthcare system and encourage the community to reach out to our team for assistance when needed,” said Insurance Commissioner Trinidad Navarro.

Upcoming events include:

  • Wednesday, March 4 at 10:00AM, Delaware Department of Insurance, 1351 W. North Street, Dover*
  • Wednesday, March 11 at 10:30AM, Bear Library, 101 Governors Place, Bear*
  • Wednesday, March 18 at 10:00AM, Rockland Place, 1519 Rockland Road, Wilmington*
  • Thursday, March 26 at 10:00AM, CHEER Community Center, 20520 Sandhill Road, Georgetown

*Commissioner Navarro will attend.
Residents who plan to attend are encouraged to RSVP by calling DMAB at (302) 674-7364 or via Eventbrite. Press should RSVP to Christina.Haas@delaware.gov.

Additional events are slated to take place throughout the year and can be found on the DMAB calendar. Details of future events may be subject to change.

“These seminars are geared towards new and soon-to-be Medicare beneficiaries who can meet with our professional staff and ask questions,” said Lakia Turner, DMAB Director. DMAB encourages residents turning 65 this year and those newly eligible for Medicare due to a disability to attend one of the Welcome to Medicare: 2020 sessions. You do not have to be retired or without health insurance to apply for Medicare.

While the annual open enrollment for Medicare takes place October 15 to December 7, residents are eligible to enroll up to three months before the month a person turns 65 and up to three months after their birth month. Applying early helps residents to avoid possible financial penalties, avoid gaps in coverage, and reduce wait time for response from Medicare and DMAB, which experience very high volumes of contact during annual open enrollment.

The Delaware Medicare Assistance Bureau provides free one-on-one health insurance counseling for people eligible for Medicare. Residents can call DMAB at 1(800) 336-7364 or (302) 674-7364 to set up a free confidential counseling session with a trained volunteer at a convenient site throughout the state.

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