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Biden Urges Consumers to Protect Their Personal Financial Information During Online Holiday Shopping Season

Consumer Protection | Criminal Division | Department of Justice | Department of Justice Press Releases | Date Posted: Monday, November 26, 2012



Wilmington – As the holiday shopping season begins, Delaware Attorney General Beau Biden is reminding Delawareans that there are several important steps they can take while making online purchases to protect their personal financial information.

“Going online is a great way to find holiday gifts but shoppers should do some basic things to make sure that their sensitive personal financial information does not fall into the wrong hands,” Biden said.

This year’s holiday season is already off to a fast start. IBM Smarter Commerce, which analyzes sales by leading American retailers, reported that online sales increased by 17.4 percent this Thanksgiving over last year’s and by 20.7 percent the following day. Today – “Cyber Monday” – is also usually a very busy shopping day online. The National Retail Federation estimates that 85 percent of online retailers will offer customers special pricing discounts today.

The precautions Delawareans should take when shopping online are:
• Purchase only from reputable retailers that you are familiar with. Make sure you have the retailer’s physical address and phone number in case you have problems with the purchase.
• Never send personal or financial information through e-mail. Legitimate companies will not ask you to send personal identifying information via e-mail, because it is not a secure way to transfer such information.
• Pay with a credit card. Using a credit card provides you with consumer protections not afforded by other payment options such as debit cards.
• Read the fine print. When shopping online, it is important to read the product description and fine print very closely to ensure that you understand exactly what you are purchasing.  Also, find out the website’s shipping and return policies. Some retailers that offer free shipping do, however, charge fees for returned merchandise.
• Comparison shop and figure your total cost, including shipping charges. Use websites that provide you with a list of online retailers and the prices they’re charging for the item you are looking for.
• Keep a record of all transactions. Print records of all your online orders, including the confirmation page, which will include information about your order, payment, and shipping, and any e-mails to and from retailers.
• Place your order only when you know the site is secure. If a site is secure, the web address will begin with “https” rather than “http,” and a locked padlock icon will be visible at the bottom right of your computer’s screen. Be aware, however, that some con artists have learned to forge these security indicators. Also, avoid making purchases over public, non-secure networks such as those at coffee shops or libraries.
• Protect your computers with anti-virus and anti-spyware programs and be creative with passwords you set up for online stores.
Biden encouraged consumers who believe they have been the victim of fraud to contact the Attorney General’s Consumer Protection Unit at 800-220-5424 or e-mail Consumer.Protection@delaware.gov.

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Biden Urges Consumers to Protect Their Personal Financial Information During Online Holiday Shopping Season

Consumer Protection | Criminal Division | Department of Justice | Department of Justice Press Releases | Date Posted: Monday, November 26, 2012



Wilmington – As the holiday shopping season begins, Delaware Attorney General Beau Biden is reminding Delawareans that there are several important steps they can take while making online purchases to protect their personal financial information.

“Going online is a great way to find holiday gifts but shoppers should do some basic things to make sure that their sensitive personal financial information does not fall into the wrong hands,” Biden said.

This year’s holiday season is already off to a fast start. IBM Smarter Commerce, which analyzes sales by leading American retailers, reported that online sales increased by 17.4 percent this Thanksgiving over last year’s and by 20.7 percent the following day. Today – “Cyber Monday” – is also usually a very busy shopping day online. The National Retail Federation estimates that 85 percent of online retailers will offer customers special pricing discounts today.

The precautions Delawareans should take when shopping online are:
• Purchase only from reputable retailers that you are familiar with. Make sure you have the retailer’s physical address and phone number in case you have problems with the purchase.
• Never send personal or financial information through e-mail. Legitimate companies will not ask you to send personal identifying information via e-mail, because it is not a secure way to transfer such information.
• Pay with a credit card. Using a credit card provides you with consumer protections not afforded by other payment options such as debit cards.
• Read the fine print. When shopping online, it is important to read the product description and fine print very closely to ensure that you understand exactly what you are purchasing.  Also, find out the website’s shipping and return policies. Some retailers that offer free shipping do, however, charge fees for returned merchandise.
• Comparison shop and figure your total cost, including shipping charges. Use websites that provide you with a list of online retailers and the prices they’re charging for the item you are looking for.
• Keep a record of all transactions. Print records of all your online orders, including the confirmation page, which will include information about your order, payment, and shipping, and any e-mails to and from retailers.
• Place your order only when you know the site is secure. If a site is secure, the web address will begin with “https” rather than “http,” and a locked padlock icon will be visible at the bottom right of your computer’s screen. Be aware, however, that some con artists have learned to forge these security indicators. Also, avoid making purchases over public, non-secure networks such as those at coffee shops or libraries.
• Protect your computers with anti-virus and anti-spyware programs and be creative with passwords you set up for online stores.
Biden encouraged consumers who believe they have been the victim of fraud to contact the Attorney General’s Consumer Protection Unit at 800-220-5424 or e-mail Consumer.Protection@delaware.gov.

# # #

image_printPrint


Graphic that represents delaware news on a mobile phone

Keep up to date by receiving a daily digest email, around noon, of current news release posts from state agencies on news.delaware.gov.

Here you can subscribe to future news updates.