Delaware News

Division of Child Support Services Changes to New Financial Institution

Delaware Health and Social Services | Division of Child Support Services | News | Date Posted: Wednesday, November 2, 2022


DCSS Changes to New Financial Institution

NEW CASTLE (Nov. 2, 2022) – The Division of Child Support Services’ (DCSS) today announced a new partnership with TD Bank. As of Nov. 14, 2022, Division of Child Support Services paper checks will no longer be drawn on PNC Bank.

On Thursday, Oct. 20, DCSS sent letters to all state child support agencies, all state Departments of Labor and 5,122 employers across the country informing them of the changes that need to be made in order to process payments with the new banking institution, TD Bank. DCSS also is reaching out to its customers via mail, email and social media to inform them of the transition.

Customers who receive child support payments with a US Bank ReliaCard or direct deposit will see no change in service and will not need to take any steps during the transition. Customers who routinely cash their checks at the bank that the payment is drawn on will need to transition to TD Bank as of Nov. 14. To access a branch location for TD Bank, which has locations across the state: https://locations.td.com/us/de. Plus, DCSS has posted locations on its webpage.

“Over the decade, PNC Bank has been an enormous partner to the child support program. They have helped to get child support payments into the hands of some of Delaware’s most vulnerable citizens,” said Theodore Mermigos, Division Director at DCSS. “We thank them for their years of dedicated service.

Employers remitting payments electronically have been provided the new banking information to update their ACH transmission files. DCSS has made these PDF files available via its webpage should an employer need to download them again. Employers and non-custodial parents remitting payment via iPayOnline should be unaffected.

Any parent seeking assistance with paying their child support can contact DCSS at 302-577-7171. To learn more, visit DCSS’s website.

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Division of Child Support Services Changes to New Financial Institution

Delaware Health and Social Services | Division of Child Support Services | News | Date Posted: Wednesday, November 2, 2022


DCSS Changes to New Financial Institution

NEW CASTLE (Nov. 2, 2022) – The Division of Child Support Services’ (DCSS) today announced a new partnership with TD Bank. As of Nov. 14, 2022, Division of Child Support Services paper checks will no longer be drawn on PNC Bank.

On Thursday, Oct. 20, DCSS sent letters to all state child support agencies, all state Departments of Labor and 5,122 employers across the country informing them of the changes that need to be made in order to process payments with the new banking institution, TD Bank. DCSS also is reaching out to its customers via mail, email and social media to inform them of the transition.

Customers who receive child support payments with a US Bank ReliaCard or direct deposit will see no change in service and will not need to take any steps during the transition. Customers who routinely cash their checks at the bank that the payment is drawn on will need to transition to TD Bank as of Nov. 14. To access a branch location for TD Bank, which has locations across the state: https://locations.td.com/us/de. Plus, DCSS has posted locations on its webpage.

“Over the decade, PNC Bank has been an enormous partner to the child support program. They have helped to get child support payments into the hands of some of Delaware’s most vulnerable citizens,” said Theodore Mermigos, Division Director at DCSS. “We thank them for their years of dedicated service.

Employers remitting payments electronically have been provided the new banking information to update their ACH transmission files. DCSS has made these PDF files available via its webpage should an employer need to download them again. Employers and non-custodial parents remitting payment via iPayOnline should be unaffected.

Any parent seeking assistance with paying their child support can contact DCSS at 302-577-7171. To learn more, visit DCSS’s website.

image_printPrint

Related Topics:  , ,


Graphic that represents delaware news on a mobile phone

Keep up to date by receiving a daily digest email, around noon, of current news release posts from state agencies on news.delaware.gov.

Here you can subscribe to future news updates.