Delaware News

Department of Insurance Launches Internet Chat Support for Consumers and Agents

Insurance Commissioner | News | Date Posted: Tuesday, June 13, 2017



Dover, DE—The Delaware Department of Insurance has added a live chat support feature to its website. The chat box offers online users a quick and convenient way to connect with a department specialist who can answer basic insurance inquiries. The live chat feature launched Monday, June 12th and was free to implement.

“It’s our job to answer insurance questions and our goal to be as accessible as possible in doing so,” said Commissioner Navarro. “Adding chat support is a win for everyone. It provides our consumers with near instant access to our institutional knowledge and it streamlines the process of answering the more straight-forward inquiries.”

The Department of Insurance’s live chat support is available Monday through Friday, from 8:30am to 4pm, except state holidays. During offline hours, consumers should leave their contact info within their message so that someone from the department can contact them. The chat box is located in the lower left corner of the department’s webpage, insurance.delaware.gov. Consumers must enter their name and email address before initiating a chat. Agents and consumers with basic questions are encouraged to utilize the chat. Because of the sensitive nature of the information exchanged when filing a complaint, complainants should continue to call the department’s Consumer Services Division at 302-674-7310.

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The Delaware Department of Insurance protects Delawareans through regulation and education while providing oversight of the insurance industry to best serve the public.

Contact:         Vince Ryan

Sr. Advisor to the Commissioner

Vince.ryan@delaware.gov

Office: 302.674.7303

 

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Department of Insurance Launches Internet Chat Support for Consumers and Agents

Insurance Commissioner | News | Date Posted: Tuesday, June 13, 2017



Dover, DE—The Delaware Department of Insurance has added a live chat support feature to its website. The chat box offers online users a quick and convenient way to connect with a department specialist who can answer basic insurance inquiries. The live chat feature launched Monday, June 12th and was free to implement.

“It’s our job to answer insurance questions and our goal to be as accessible as possible in doing so,” said Commissioner Navarro. “Adding chat support is a win for everyone. It provides our consumers with near instant access to our institutional knowledge and it streamlines the process of answering the more straight-forward inquiries.”

The Department of Insurance’s live chat support is available Monday through Friday, from 8:30am to 4pm, except state holidays. During offline hours, consumers should leave their contact info within their message so that someone from the department can contact them. The chat box is located in the lower left corner of the department’s webpage, insurance.delaware.gov. Consumers must enter their name and email address before initiating a chat. Agents and consumers with basic questions are encouraged to utilize the chat. Because of the sensitive nature of the information exchanged when filing a complaint, complainants should continue to call the department’s Consumer Services Division at 302-674-7310.

###

The Delaware Department of Insurance protects Delawareans through regulation and education while providing oversight of the insurance industry to best serve the public.

Contact:         Vince Ryan

Sr. Advisor to the Commissioner

Vince.ryan@delaware.gov

Office: 302.674.7303

 

image_printPrint


Graphic that represents delaware news on a mobile phone

Keep up to date by receiving a daily digest email, around noon, of current news release posts from state agencies on news.delaware.gov.

Here you can subscribe to future news updates.